OHSNAP Canvases Directory

1. Eligibility for Refunds:

1.1 Refunds may be issued for products that are returned in their original condition within 30 days of the delivery date.
1.2 To be eligible for a refund, the item must be unused, in the original packaging, and in the same condition as received.

2. Return Process:

2.1 Contact our customer support team to initiate the return process.
2.2 Once approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.

3. Packaging:

3.1 Securely pack the item in its original packaging, including any accessories or documentation.

4. Return Shipping:

4.1 The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.
4.2 We recommend using a trackable shipping service to ensure the safe return of the item.

5. Inspection and Refund:

5.1 Upon receiving the returned item, our team will inspect it for eligibility.
5.2 If the return is approved, we will process a refund to your original payment method within 5-7 business days.

6. Exceptions:

6.1 Personalized or custom-made items are non-refundable.
6.2 Gift cards are also non-refundable.

7. Damaged or Defective Items:

7.1 In the rare event that your item arrives damaged or defective, please contact us immediately. Provide photos of the damaged package and item, and we will arrange for a replacement or refund.

8. Cancellation Policy:

8.1 Orders can be canceled within 24 hours of purchase. Once the order is processed or shipped, it cannot be canceled.

9. Contact Information:

9.1 For any questions or concerns regarding refunds, please contact our customer support team.